We offer our WHOLESALE CUSTOMERS, that is a customer ordering plants on tennesseewholesalenursery.com or wholesalenurseryco.com, a limited warranty that is further explained below. This limited warranty applies only to orders made on those websites, which are our WHOLESALE websites. 

We also have three RETAIL websites, tnnursery.net, gardenplantnursery.com, and onlineplantnursery.com, for our retail customers.  The warranty described on those websites is only for retail customers. 

For any plants purchased on our WHOLESALE websites, we offer only an “arrive alive” warranty.  This limited warranty only guarantees that the plants you ordered will alive arrive. 

If you receive your order and believe any of plants are dead or they are not the plants you ordered, you must contact us via email at customerservice@tennesseewholesalenursery.com within 24 hours of receipt of the order.  Please provide your order number and pictures demonstrating your plants are dead or are not the plants your ordered.  If you plants are indeed dead, or are not the plants you ordered, we will refund your order.   

Remember, we ship dormant plants.  While they may appear dead or not blooming, in all likelihood they are just dormant and will bloom seasonally with planting and proper care.  You can refer to our FAQ page to see how various types of plants look when shipped dormant, and how to perform the “scratch test” to confirm your plants are just dormant, not dead.

Scratch test

The "Dormant" Season, when plants do not have leaves, foliage or Blooms is when we ship Bare Root Stock

Below (left) is an example of how our bare root crepe myrtles or any trees will look when we ship them. They will be dormant, without foliage. Plant these trees in cool weather and in the spring (right) here's a picture of how these trees will look (when planted and cared for properly) the following spring.

bareroot trees


Below is a picture of our shrubs shipped bare root

Here is a picture of the shrubs - packaged as they will look when received. The picture to the right is how, if taken care of, they will look the following spring.

bareroot shrubs

The picture below shows berry plants (left) in a dormant stage without leaves, blooms or berries. Plant as soon as you receive them and in the spring they will "green out" and produce (right).




Ground Cover Plants at time of shipment:

On the left is how the ground cover plant will look at shipment. On the right is how they will look the following spring!