Warranty

We guarantee your plants to arrive in excellent condition but please remember our plants are dormant, no leaves, foliage or greenery

If you have received your plants and there is any problem, we do ask you to call us immediately at 931-692-4252 or 931-692-4266 and report the problem within 24 hours of receiving. You can also email us at customerservice@tennesseewholesalenursery.com, which is better than calling because we can research your order and get back to you with a quicker response.

1-year Warranty

On trees, shrubs, evergreens and berry plants (items that you can see above the surface of the soil) You can do a scratch test (images below) by scraping the bark of the tree with a knife to prove it's dead or alive.

If anything that is planted below the surface of the soil is planted and temps are above 70 degrees, 1-5% may come in that spring or summer but the majority of those will all come in the following spring. This is why we offer a 1 year warranty on these items. However, our warranty is only valid for 1 in store credit to reorder any items you may want. No further warranties are written, expressed or impled.

Some Plants Will Not All Come Up in the Same Season as Planted but All Should the Following Spring

We Ship Dormant Bare Root Plants, They Make Look Dead, but They Aren't

We ship freshly dug, dormant (no leaves, greenery, or foliage like in wintertime) bare root plants. They are not dead when received. You can do a scratch test and scrap the bark (instructions below) to prove this. It's advised to immediately plant bare-root plants and water for a couple of days; in spring, they should leaf out and be in excellent condition.

Some plants like perennials, groundcovers, and fern plants will not come up when planted in weather over 80 degrees until the following spring. Even though a few may come up that same summer, it's unlikely all will.

Grass - the tops need cut back when you plant them. Grass tops die as soon as they are planted, BUT they come back the following spring.

Perennials, Ferns, Vines, and Groundcovers are planted beneath the surface of the soil and when planted after dormancy (dormancy means when it gets above 70 degrees and stuff starts greening out) is here, a couple may come up but for most of them, they will not come up until the following spring.

Trees, shrubs, evergreens, and berry plants are different- they will not have leaves, foliage, or blooms till dormancy ends, in early April but you can tell if they are dead or not by a scratch test.

If they scratch the bark on a tree or shrub and the inside is brown or black it's dead see the image below this is dead.

We ship Bare Root Trees, Shrubs & Evergreen Conifers during the "Dormant" Season when plants do not have leaves, foliage, or blooms. They are not dead, just dormant till spring.

Must I sign To Get My Order?
(A) Yes we require signature delivery due to the rules and regulations from our card prosessing company having such high theft rates for packages left at homes without anyone being present. This is manditory for all people placing orders using a credit card.

Order Cancellations

20% restock fee is applied to all order cancellations. If your order has been dug we can not cancel it.

In spring things to remember

After planting dormant trees shrubs or anything it will take 4-6 weeeks for them to green out if trees and start sprouting from the ground if perennials or ferns.

Order Cancellations & Refusals

You can cancel an order for a future ship date on any order, but if an order is to "ship now" and it's already been dug to ship, we can not cancel orders on live plants. Also, if your order is refused at delivery, we will not be responsible for replacing or refunding your order.

When you place an order, we estimate the shipping. But as you realize, the weight of plants fluctuates when we have rainfall, or some plants weigh more than others, and it's tough to determine a balanced weight until the plants are dug and packaged. You may see an extra charge when your order is shipped, which is the "at cost" shipping rate the carrier charges us; we will bill the additional shipping when your order ships out.

Below is how your plants should look on arrival verses the following spring