We guarantee your plants to arrive in excellent condition but please remember our plants are dormant, no leaves, foliage or greenery
If you have received your plants and there is any problem, we do ask you to call us immediately at 931-692-4252 or 931-692-4266 and report the problem within 24 hours of receiving. You can also email us at firstname.lastname@example.org, which is better than calling because we can research your order and get back to you with a quicker response.
Our Limited 1-year Warranty
On trees, shrubs, evergreens and berry plants (items that you can see above the surface of the soil) You can do a scratch test (images below) by scraping the bark of the tree with a knife to prove it's dead or alive.
If anything that is planted below the surface of the soil is planted and temps are above 70 degrees, 1-5% may come in that spring or summer but the majority of those will all come in the following spring. This is why we offer a 1 year warranty on these items.
Some Plants Will Not All Come Up in the Same Season as Planted but All Should the Following Spring.
We Ship Dormant Bare Root Plants, They Make Look Dead, but They Aren't.
We ship freshly dug, dormant (no leaves, greenery, or foliage like in wintertime) bare root plants. They are not dead when received. You can do a scratch test and scrap the bark (instructions below) to prove this. It's advised to immediately plant bare-root plants and water for a couple of days; in spring, they should leaf out and be in excellent condition.
Some plants like perennials, groundcovers, and fern plants will not come up when planted in weather over 80 degrees until the following spring. Even though a few may come up that same summer, it's unlikely all will.
We ship Bare Root Trees, Shrubs & Evergreen Conifers during the "Dormant" Season when plants do not have leaves, foliage, or blooms. They are not dead, just dormant till spring.
Must I sign To Get My Order?
(A) Yes we require signature delivery due to the rules and regulations from our card processing company having such high theft rates for packages left at homes without anyone being present. This is mandatory for all people placing orders using a credit card.
In spring, things to remember:
Order Cancellations & Refusals
20% restock fee is applied to all order cancellations. If your order has been dug, we can not cancel it.
You can cancel an order for a future ship date on any order, but if an order is to "ship now" and it's already been dug to ship, we can not cancel orders on live plants. Also, if your order is refused at delivery, we will not be responsible for replacing or refunding your order.
When you place an order, we estimate the shipping. But as you realize, the weight of plants fluctuates when we have rainfall, or some plants weigh more than others, and it's tough to determine a balanced weight until the plants are dug and packaged. You may see an extra charge when your order is shipped, which is the "at cost" shipping rate the carrier charges us; we will bill the additional shipping when your order ships out.
Images of different root types
Bare-Root Plants: Before and After
Below is how your plants should look on arrival versus the following spring